My customers privacy is extremely important to me and I would ask that you read this policy as it describes what and how your personal information is collected, used, stored and shared when you visit or make a purchase from www.monicamiltonjewellery.co.uk

By providing information to me (by any means, whether in correspondence or via the website) you consent to my use of the information you provide in accordance with this policy. Any reference to the Website includes its e-mail, text, and other electronic messages.

This privacy policy should be read alongside, and in addition to, my Terms and Conditions.

Contact Details

My full details are: Monica Milton Jewellery, 106 Windmill Knowe, Crossgates, Fife, KY4 8AT

[email protected]

What Information Do I Collect?

The personal information I may collect includes – your name, postal address, email address and phone number. This can be collected in the following ways:

• when you contact me through the website, by phone, e-mail or through any other means;
• when you set up an account;
• when you enter a competition through social media;
• when you make payments to me, through this website or over the phone;
• when you sign up to receive my newsletter

The usage data which does not personally identify you includes – IP address, time zone, device type, browser-type, search queries, broad geographic location (e.g. country or city-level location).

I may also collect information about how your device has interacted with my website, including the pages accessed, the time and date of your visit, the time spent on those pages. I use this information for my internal analytics purposes and to improve the quality and relevance of my website to my visitors.

This data is collected automatically via cookies, in line with the cookie settings on your browser.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of my website.

For more information regarding the cookies I use please view my Cookie Policy.

Information I collect will only be used as described in this Policy. If you choose not to provide certain information, I may not be able to provide you with requested products or information.

How Do I Use Your Personal Information?

I use the Personal data that you provide primarily to fulfil any orders placed through the website (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). 

I also use the data to send out my newsletter if you have opted in to receive them.  Your data will also be used as per HMRC for my accounts and tax purposes.

I use the automatically collected Information to help me screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimise my website.

Sharing Your Personal Information

I share your Personal Information with with the following third parties for the following reasons:

• PayPal and SquareUp – who process payments and refunds made over the website (PayPal and SquareUp) and over the phone (SquareUp);
• relevant authorities including HMRC – to facilitate the detection of crime or the collection of taxes or duties;

I also use Google Analytics to help me understand how my customers use the website – you can read more about how Google uses your Personal Information here:  https://www.google.com/intl/en/policies/privacy   You can also opt-out of Google Analytics here:  https://tools.google.com/dlpage/gaoptout

Transfers of Personal Information Outside the UK and European Economic Area

I may store and process your information through third-party hosting services outside the UK and European Economic Area (EEA). I will only transfer your Data outside the UK or EEA where it is compliant with data protection legislation and there is adequate safeguards in place. I rely on Privacy Shield as the legal basis for the transfer, as One Drive is Privacy Shield certified.

How Do I Communicate With My Site Visitors?

I may contact you to notify you regarding your account, to update you on the process of an order, to troubleshoot problems with your account, to resolve a dispute, to send updates about my business. For these purposes I may contact you via email, telephone, text messages (including WhatsApp).

Data Retention

I retain your personal information only for as long as necessary to fulfil orders or until you opt out of my newsletter. I am required for accounts and tax purposes to keep information regarding orders (name, address and order details including transaction information) for 6 years.

Your Rights

You have the right to access the personal information I hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact me via this e-mail address: [email protected]

Data Security

I use security measures to safeguard your Data, for example: access to your account is controlled by a password and a user name that is unique to you. I store your Data on secure servers. If you suspect any misuse or loss or unauthorized access to your Data, please let me know immediately by contacting me via this e-mail address: [email protected]

Links to Other Websites

This website does include links to third party websites. I have no control over these websites and are not responsible for the content on them.  This privacy policy does not extend to your use of these websites. Please refer to the privacy policy for each of the external websites.

Privacy Policy Updates

I reserve the right to modify this privacy policy at any time. A notice will be placed on the Home Screen when this happens. You can manage your consent by selecting “manage consent” at the bottom right of the screen at any time. You may also contact Monica Milton Jewellery by email at [email protected] if you have any questions.

How to Contact Me

For more information about my  privacy practices, if you have questions, or if you would like to make a complaint, please contact me by e-mailing [email protected]

Alternately, you may mail me at:   106 Windmill Knowe, Crossgates, Fife, Scotland KY4 8AT